Returns & Exchanges

Easy returns & exchanges

We want you to be happy with every order. If something is not right, contact us within 7 days of delivery.

You can return or exchange an item if

• It arrived damaged or faulty
• You received the wrong product
• It is unused and in its original packaging

How to request a return

1. Contact us by WhatsApp, phone or email with your order number and photos of the item.
2. We will confirm the return and share the return address or arrange a pickup.
3. Once we receive and check the item, we will send a replacement or refund the amount.

Refunds

Approved refunds are made by bank transfer or mobile wallet within 5–7 working days. If the return is due to our mistake, we cover the delivery charges.

For hygiene reasons, opened items such as teethers and bath toys cannot be returned unless faulty.